NTRA imposes EGP 20M fine on Telecom Egypt over service breakdown

Updated 12/10/2023 10:06:00 AM
NTRA imposes EGP 20M fine on Telecom Egypt over service breakdown

Arab Finances: The National Telecommunications Regulatory Authority of Egypt (NTRA) has levied a fine of EGP 20 million on Telecom Egypt after monitoring a significant breakdown in the firm’s infrastructure and disconnection of voice and internet services across the country on December 5th, according to a statement.

The authority has also directed the service operator to compensate the affected customers according to the public compensation rules issued by NTRA to operators.

After the breakdown, NTRA formed a technical committee to determine its causes, impact, duration, and the affected areas. The fine is based on the committee’s report.

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